Frequently Asked Questions
Q: Do you ship internationally?
A: Yes we ship worldwide.
Q: How much is shipping?
A: Shipping is free within NZ. Australia is free over $200 and $20 under $200. The rest of the world is $20 over $200 and $50 under $200. All prices are in NZD. Sculptures are at cost. I try and keep my postage costs as low as I can. I subsidize all of them and only charge for posting (not packaging).
Q: How long does shipping take?
A: Around 1-2 days inside NZ and 5-10 days internationally.
Q: How do I commission a carving?
A: If you have seen a piece in my Portfolio and are interested in getting something similar made just send me an email and we can talk about the design, Jade options and price.
Q: How do you accept payment?
A: Inside NZ Bank deposit or Paypal, outside NZ Paypal or Western Union.
Q: What are your payment terms for commissioned pieces?
A: 50% upfront and the balance (+shipping) once you have oked photos of the finished piece.
Q: What is the difference between Jade, Pounamu and Greenstone ?
A: Greenstone, Pounamu and Jade are almost always the same thing from different angles, Read More
Q: Do you guarantee your work?
A: Yes if you aren’t 100% satisfied with your purchase, send it back to us in its original condition and we’ll happily refund the cost minus shipping.
Q: Where is your work made?
A: I do all the sculpting and carving in my studio in Cambridge, New Zealand. I get my casting and mould making (for the silver jewelry) done by a company in Auckland, NZ
Q: How are your pieces made?
A: All my work is handcrafted. By handcrafted I mean its drawn, carved, sculpted etc by my hands. I use a mixture of electrical and hand tools, depending on the material. None of my work is designed or printed via a machine.
Two things I don’t do is the moulding and casting of my silver jewelry and I don’t make the silver chains. I make the master sculptures for my jewelry out of putty and then send them to a foundry where they mould and cast them in silver. I use high quality machine made silver chains.
Q: Can I layby – pay in parts?
A: Of course, email me and we will sort out a payment schedule that suits us both.
If you have any other questions please let me know.