FAQ

Frequently Asked Questions

Q:  How do I commission a carving?
A:
  If you have seen a piece in my Portfolio and are interested in getting something similar made just send me an email and we can talk about the design, Jade options and price.

Q:   What is the difference between Jade, Pounamu and Greenstone ?
A: Greenstone, Pounamu and Jade are almost always the same thing from different angles, Read More

Q:  Do you ship internationally?
A:  Yes we ship worldwide.

Q:  How much is shipping?
A:  Shipping is free within NZ / Australia and a flat $20 NZD worldwide for pendants/jewellery.  Sculptures are at cost.

Q:  How long does shipping take?
A:  Around 1-2 days inside NZ and 5-10 days internationally.

Q:  Do you guarantee your work?
A:  Yes if you aren’t 100% satisfied with your purchase, send it back to us in its original condition and we’ll happily refund the cost minus shipping.

Q:  Where is your work made?
A:  I do all the sculpting and carving in my studio in Cambridge, New Zealand.  I get my casting and mould making (for the silver jewelry) done by a company in Auckland, NZ

Q:  How are your pieces made?
A:  All my work is handcrafted.  By handcrafted I mean its drawn, carved, sculpted etc by my hands.  I use a mixture of electrical and hand tools,  depending on the material.   None of my work is designed or printed via a machine.

Two things I don’t do is the moulding and casting of my silver jewelry and I don’t make the silver chains.  I make the master sculptures for my jewelry out of putty and then send them to a foundry where they mould and cast them in silver.  I use high quality machine made silver chains.

Q:  Can I layby – pay in parts?
A:  Of course,  email me and we will sort out a payment schedule that suits us both.

 

If you have any other questions please let me know.

Aaron

Jade Cicada